Frequently Asked Questions
Q. What is it going to cost me?
A. We do not charge your company any setup or monthly fee. We charge 50% of the refunds recovered. This is half the money you're currently not recovering. We don't get paid until the refund appears on your UPS or FedEx invoice! If there is no refund, you owe us nothing.
Q. Is there any contract or obligation?
A. There is no contract and no obligation. If at any time you want us to stop tracking your shipments, just write CANCEL on our invoice, and you'll owe us nothing!
Q. Will this upset UPS or FedEx?
A. No, except that they'd rather keep your money than return it to you! They give a delivery guarantee because they want your business. What they don't tell you is how time consuming it will be to track your shipments.
Q. Can I claim the service failure refunds myself?
Absolutely - but most companies never claim these guaranteed refunds because:
- They don't know the shipment is late until the recipient calls to complain.
- They don't want the administrative hassle of claiming the refund.
- There isn't enough time in the day to track hundreds of shipments just to find a few refunds.
If you are considering claiming the refunds yourself, (a) review the service guarantee on the carriers' website (b) identify a service failure in your recent shipments, (c) claim the refund. Take these steps and you'll undoubtedly agree that we are the most cost-effective solution!
Q. If it is so easy, why doesn't everyone do this?
A. Actually, 40% of Fortune 500 companies do.
Q. How much savings can I expect?
A. On average, you can expect a 5%-10% reduction of your bill. The actual savings depend on your shipping pattern, service type, and time of the year.
Q. Will I still receive my regular invoice if I sign up?
A. There will be no change to your current UPS or FedEx invoice, except you'll see a reduction!
Q. I only ship a few packages each week. Can you still help me?
A. Absolutely! Because our system is totally automated, we can provide the same high level of service to high and low volume shippers.
Q. How do you know what I ship each week? Do I need to send you a weekly file?
A. No. Once you give us permission to track your shipments, UPS and FedEx will e-mail us the information we need each day. They provide this service at no charge! Signing up for this service may require a one-time step that takes only 5 minutes. Our friendly support staff can walk you through this simple procedure.
Q. Does ETA take the refund and then forward the rest to our company?
A. Absolutely not! 100% of any refund is forwarded directly to you from UPS or FedEx. We will invoice you for our fee at the end of the month, and you pay us only if you are 100% satisfied.